I wanted to order a few T-shirts from Threadless for my wife and kids for Christmas and even pick up one or two for me, too. They make some pretty cool shirts and they are a semi-local, relatively small company.
I picked out my first shirt and added it to the shopping cart. Then I tried to find a “continue shopping” type of link. It is not anywhere on the shopping cart page. I even searched through the html source code. Their FAQ page says their is a Continue shopping link, but I can’t find it.
So, I tried going back to the homepage and adding another item to the cart. It didn’t work. I tried using Internet Explorer instead of Firefox. No luck. It might be there somewhere, but I can’t figure it out.
Now, it is getting close to Christmas, so I really did not want to wait a few days for customer service to get around to answering my email, so I tried to find their phone number. I figured they could show me how to do it or just take the order over the phone.
They do have a phone number, but they do not want you to use it.
This is from their contact page:
Please note that we do not officially provide phone support. If you have sent a service inquiry and have not heard back from us within 3 business days, it is probably because your spam filter is blocking our emails.
Who doesn’t officially provide phone support? And, I don’t really have 3 business days to wait to hear back about how I can order some of their shirts.
Maybe I’m old fashioned, but I like to be able to call companies that I am ordering from. I don’t really like them telling me they would prefer me not to call.
So, I will be buying something else for Christmas and Threadless loses the sale of 5 T-shirts. All because of a bad shopping cart and an unfriendly contact policy.
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Hello,
Really sorry about the bad experience there! As for the ‘continue shopping’ issue, here is how one would do that:
http://threadless.com/scrap/continueshopping.gif
That is very strange that items were disappearing from your shopping cart. Yours is the first complaint we’ve heard of such a problem and we’re getting plenty of orders coming in just fine with no complaints.
And as for phone support, actually it is quite common for online businesses not to offer such support. It really improves costs and the customer service experience as it is much easier for a business to keep track of previous conversations and provide better service.
Very sorry for the bad experience!
Jake
i too want a phone number. my package is lost and dhl and usps keeps telling me to contact threadless but of course i cant. i have received an answer by email but not one i like. telling me my package is probably in the bushes out front of my house. i have no bushes. anyway i want to speak to someone there . any help
I wish I had some good news for you but apparently they really don’t want anybody calling them. I have a thing about not doing business with people I can’t call so I gave up on them before every putting an order in. Good luck, Janis. Let me know if you ever get it sorted out.